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Klerksdorp Jobs | Expertini

Urgent! Digital Workplace - Senior Operations Manager-Technology - Local Job Opening in Klerksdorp

Digital Workplace Senior Operations Manager Technology



Job description

Digital Workplace - Senior Operations Manager-Technology

EXL Cape Town, Western Cape, South Africa

Overview

Digital Workplace - Senior Operations Manager-Technology role at EXL in Cape Town, Western Cape, South Africa.

Responsibilities

  • IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.

  • Participate in ongoing Service Operations Reviews and on new business growth calls with client/internal stakeholders.

  • Business Value Creation - Identify, implement and review service improvement initiatives; drive productivity improvements as per plan and control operation costs.

  • Driving Effectiveness of Compliance & Information Security as part of Operations of client processes; work with Internal Audit Teams to meet compliance requirements.

  • Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to Internal Teams.

  • Major Incidents Database – Capture all Client processes downtimes / application issues & major downtimes for future use.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Management and Manufacturing

Industries

  • Business Consulting and Services

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Required Skill Profession

Trade, Import & Export



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