Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Service Manager Work From Home.
Klerksdorp Jobs | Expertini

Urgent! Customer Service Manager Work From Home - Local Job Opening in Klerksdorp

Customer Service Manager Work From Home



Job description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients.

This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance.

    Implement a coaching culture that supports professional growth and development.

  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs).

    Identify and mitigate operational risks.

  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge.

    Encourage empowerment and decision-making within the team.

  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.

  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition.

    Drive initiatives that enhance productivity and customer satisfaction.

  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.

  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team.

    Lead projects aimed at improving processes and enhancing the customer experience.

  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.

  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams.

    Experience in fostering a coaching culture and driving operational excellence.

  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.

  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.

  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.

  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.

  • Customer-Centric: A strong commitment to delivering outstanding customer service.

#J-18808-Ljbffr


Required Skill Profession

Customer Service



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Customer Service Potential: Insight & Career Growth Guide